All organizations use processes to achieve their objectives:

A process is a set of interrelated or interacting activities that use inputs to deliver an intended result

NOTE: Inputs and outputs may be tangible (e.g. materials, components or equipment) or intangible (e.g. data, information or knowledge).

The process approach includes establishing the organization’s processes to operate as an integrated and complete system.

  • The management system integrates processes and measures to meet objectives
  • Processes define interrelated activities and checks, to deliver intended outputs
  • Detailed planning and controls can be defined and documented as needed, depending on the organization’s context

We combine process approach methodology to Risk-based thinking and PDCA (Plan-Do-Check-Act).

A process is a series of related tasks or methods that together turn inputs into outputs. A procedure is a prescribed way of undertaking a process or part of a process.

A continual improvement process, also often called a continuous improvement process is an ongoing effort to improve products, services, or processes

What are the possible benefits?

  • A focus on the more important (“high‐risk”) processes and their outputs
  • Improved understanding, definition and integration of interdependent processes
  • Systematic management of planning, implementation, checks and improvement of processes and the management system as a whole.
  • Better use of resources and increased accountability
  • More consistent achievement of the policies and objectives, intended results and overall performance
  • Process approach can facilitate the implementation of any management system
  • Enhanced customer satisfaction by meeting customer requirements
  • Enhanced confidence in the organization.